xgame FAQ — Everything You Need to Know, Right Here

Creating an xgame account is free and takes under three minutes. Head to the Register page, enter your mobile number or email address, and choose a strong password. You will then receive a one-time verification code on your registered contact — enter it to confirm your identity and activate your account. Once verified, you can log in immediately and start exploring the platform. New members in the Philippines are also eligible for welcome promotions, so check the Promotion page right after signing up. Make sure all the details you provide are accurate, as they will be used for identity verification when you request your first withdrawal.

To register on xgame, you must be at least 21 years old and located in the Philippines. You will need a valid mobile number or email address that you have access to, as a verification code will be sent during sign-up. A government-issued ID may be required when you submit your first withdrawal request, so it is best to have one ready. xgame does not allow multiple accounts per person — each player is permitted one active account only. If you already have an account and cannot access it, use the password reset option or contact support rather than creating a new one. Providing false information during registration may result in account suspension and forfeiture of any winnings.

If you forget your password, click the "Forgot password?" link on the login screen. Enter the mobile number or email address associated with your account, and a password reset code will be sent to you. Follow the on-screen instructions to set a new password — choose something unique and avoid reusing old passwords. If you do not receive the reset message within a few minutes, check your spam or junk folder. For accounts locked after multiple failed login attempts, the lockout typically lifts automatically after a short waiting period. If you continue to have trouble accessing your account, reach out to xgame support for further assistance.

Some account details — such as your contact number or email address — can be updated through your account settings after logging in. However, core identity information like your full legal name and date of birth is locked once verified, as these are tied to your withdrawal and compliance records. If you made an error during registration that affects your identity details, contact xgame support as soon as possible with supporting documentation. Changes to sensitive account information may require identity re-verification for security purposes. Keeping your contact details current ensures you receive important account notifications and can recover access if needed.

To withdraw your winnings, log in to your xgame account and navigate to the Withdrawal page. Select your preferred payout method, enter the amount you wish to withdraw in Philippine pesos, and confirm the request. Make sure the receiving account details — such as your e-wallet number or bank account — match the name on your xgame account, as mismatched details will cause delays. First-time withdrawal requests may require identity verification, so have a valid government-issued ID ready to upload. Once your request is submitted and approved, the funds are sent to your chosen account. Processing times vary by method, but most withdrawals are completed within one business day.

Withdrawal requests can be delayed for several reasons. The most common cause is incomplete identity verification — if you have not yet submitted the required documents, your request will be held until verification is complete. Requests submitted outside of standard processing hours may also take longer to clear. Additionally, if there is an active bonus on your account with an unmet wagering requirement, the withdrawal may be restricted until the requirement is fulfilled — check the Promotion page for details on any active bonus terms. If your withdrawal has been pending for more than two business days without explanation, contact xgame support with your request reference number. In most cases, the issue can be resolved quickly once the support team reviews your account status.

xgame does not charge platform-side fees for standard withdrawal requests. However, your bank or e-wallet provider may apply their own transaction fees depending on the transfer type — these are outside xgame's control and will be deducted by your payment provider, not by xgame. The amount you enter on the withdrawal form is the gross amount requested; any third-party fees will be reflected in the net amount received on your end. To avoid surprises, check your payment provider's fee schedule before submitting a large withdrawal. If you believe an incorrect fee was deducted by xgame itself, contact support with your transaction details for a review. Full details on withdrawal processing are available on the Withdrawal page.

To claim a promotion, log in to your xgame account and visit the Promotion page to see all currently available offers for Philippine players. Each promotion has its own claim instructions — some are credited automatically when you make a qualifying deposit, while others require you to opt in manually before the deposit is made. Read the terms of each offer carefully before claiming, paying particular attention to the wagering requirement, minimum deposit amount, and expiry date. Bonus funds are separate from your real-money balance and must meet the stated wagering requirement before they can be converted to withdrawable cash. If a promotion you expected to receive has not appeared in your account, contact xgame support with the promotion name and your deposit details. Promotions are updated regularly, so check the page often to avoid missing limited-time deals.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before it becomes eligible for withdrawal. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in bets using that bonus before you can cash it out. Not all games contribute equally to wagering requirements — sports bets and certain game types may contribute at different rates, which are specified in each promotion's terms. Wagering requirements are in place to ensure fair use of bonus funds and are standard practice across online gaming platforms. Once the requirement is met, the bonus balance converts to real money and becomes withdrawable. Always check the specific terms on the Promotion page before claiming any offer.